Privacy Policy

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TJ Brookes Ltd is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, and share your personal information. TJ Brookes Ltd is responsible for the processing of the personal information you supply and is registered with the Information Commissioner’s Office under the UK Data Protection Act 1998, registration number ZB879917.

Information We Collect
To arrange a mortgage, loan, or other service, we may collect a wide range of personal and financial information. Our UK‑based team collects only information relevant to the service we provide and retains it only for as long as necessary.

We may also collect credit or debit card details to process payments for TJ Brookes Ltd services and to pass to relevant parties such as lenders or surveyors. These details are not retained after payment is made.

We process your information based on our Terms of Business contract with you, our statutory and legal obligations, regulatory requirements, and legitimate business interests.

How We Collect Information
We may collect information through:

• Website forms
• Telephone calls (which may be recorded)
• Email, text messages, and social media
• Post or fax
• Face‑to‑face meetings
  

Information may be collected directly from you or from third parties you have authorised to share your data with us.

How We Use Your Information
We use your personal data to process your request for a mortgage, loan, or other service. This includes:

• Confirming your identity
• Processing and administering your applications
• Keeping our records up to date
• Meeting regulatory and legal obligations
• Training staff and preventing fraud
• Assessing your protection needs
• Updating you about changes to our services
• Conducting customer surveys to improve our service
• You may request that we stop using your data at any time.
  

Who We Share Your Information With
To arrange your mortgage, loan, or other service, we may share your information with:

• Mortgage lenders
• Product providers
• Surveyors
• Solicitors
• Other relevant third parties
  

As an Appointed Representative of Connect IFA Ltd, we also share information with Connect for processing and compliance oversight.

If your enquiry came via an introducer, we may share limited updates with them regarding the progress of your application.

We also use UK‑based third‑party software systems and cloud storage providers. These suppliers comply with UK Data Protection Regulations and store your data securely.

You can view lender privacy notices here:
https://connectbrokers.co.uk/lenderprivacy/ (connectbrokers.co.uk in Bing)

Marketing
We will only send marketing communications if you have given explicit consent. Marketing may include:

• Email
• Telephone
• Social media
• Postal updates
  

You can choose your preferred marketing methods and withdraw consent at any time. We do not share your data with unconnected third parties for marketing purposes.

Changes to This Privacy Policy
This policy may be updated from time to time to reflect legal, regulatory, or commercial changes. Any updates will appear on this page. Personal data collected before any change will not be affected without your permission.

Changes of Ownership
If TJ Brookes Ltd is sold or ownership changes, relevant personal data may be transferred to the new owner and used under the terms of this policy.

Access to Your Information
You have the right to access any personal information we hold about you.

To request access or ask questions about this Privacy Policy, please contact:

TJ Brookes Ltd
4 Greenacre Mews
Leigh‑on‑Sea
Essex
SS9 3EW
Telephone: 0330 223 7714
Email: info@tjbrookes.com